Healthcare Members Openly Deliberate Important Topics Facing the Industry Today
Healthcare Leaders Share the Greatest Advice They’ve Received With One Another
Employees who have mentors are happier and more productive. Mentors motivate, listen and act as a North Star, providing principles that help guide their mentees toward career success and fulfillment. Despite these obvious benefits, one pre-pandemic survey found just over one-third of U.S. workers have a mentor. Too many companies still do not offer mentorship programs and, without formal channels, it can be difficult for individual employees to find a mentor.
These topics are worthy of in-depth exploration to gain a comprehensive understanding of how to approach them, however, our Council Fellows offered key advice to help frame and guide your further research.
Preferences Cause Problems
“Leland Kaiser, a healthcare visionary and futurist, once told me ‘there are no problems, only preferences.’ It fundamentally changed the way I saw the world. My lousy sleep wasn’t a problem, it was because I preferred to bring my laptop into bed with me. Patient safety gaps weren’t a problem, it was because we preferred to tolerate behaviors that undermine a culture of safety. Having 30-40 million uninsured Americans wasn’t a problem, it was because we preferred to sustain a system that limits access and equity.” – Rusty Holman, M.D. – Fellows Class of 2015 and Founder of 1821Health
Under Promise and Over Deliver
“Under promise and over deliver. It’s how people want to be treated.” – Rosemary Plorin – Fellows Class of 2014, President and CEO of Lovell Communications
“Early in my career, Joe Hutts told me, ‘We can make mistakes with the head, but not with the heart.’ That really stuck with me in that health care must focus on mission first. That helped guide me as I chose which companies I wanted to work for and what kind of company I now want to build.” – Jim Corum – Fellows Class of 2017, Co-Founder and Chief Growth Officer, Diana Health
Mood Follows Action
“I’m a fan of the Rich Roll podcast, and his go-to advice is ‘mood follows action.’ If you wait for your mood to hit a certain place before you do anything, you’ll be waiting a long time. You actually have to do things in order to feel inspired, creative, accomplished, etc. I find that to be so true. My job is to take action.” – Marcus Whitney – Fellows Class of 2019, Founding Partner, Jumpstart Health Investors and Jumpstart Nova
Micro Goals Are Key
Don’t have big, lofty, lifetime goals. Be micro-ambitious. As you change, your interests will evolve, and you’ll learn what you’re especially good at doing. That’s how you get to that sweet spot where what you do for a living is a perfect match for your skills, and the success will follow.
By: Dave Vreeland – Fellows Class of 2014, Senior Managing Partner, Caduceus Capital Partners, LLC
Keep Your Prices High
“My dad spent time in the military and as a community development specialist with the U.S. Agency for International Development in Laos during the Secret War in Laos, so I picked up lots of colorful (also off-color) advice. Two things that have stuck with me to this day. Whether they’re useful is debatable but they’re fun to repeat in my dad’s laconic style: ‘If there’s something to eat, there’ll be something there to eat it.’ And, ‘Keep your pants up and your prices high.’” – Mary Flipse – Fellows Class of 2018, President, PreferCare
Do the Right Thing and Success Will Follow
“Always do the right thing, no matter what, and success will follow. Sometimes that means doing things the hard way, but it’s always worth it. Early in my banking career, I learned how important it is to provide world-class service if you want to differentiate yourself and create raving fans. At GE, this advice served me well; we created strategic programs that required us to do the right thing by our customers so that they kept coming back. Today, we’re bootstrapping a young company, with limited time and resources. But I know how important it is to really listen to our clients and make sure they know they are valued. That means spending time in their seats and understanding their pain so we can develop better solutions. I know that if we invest in our people and in our clients, the winding road will lead to success.” – Paul Vernich – Fellows Class of 2022, CEO, Winnow
The Importance of Team
Nothing is more important than moving the whole team along. The whole team means everybody from customers to shareholders.
By: Miriam Paramore – Fellows Class of 2013, Operating Advisor, Goldman Sachs
According to a 2021 survey by The Harris Poll, 81 percent of employers say an obvious willingness to learn is a key characteristic they look for in new hires. The Nashville Health Care Council’s Council Fellows program allows emerging healthcare leaders to share their unique industry experiences and learn from peers who are leading top health care organizations of all sizes and geographies. Click here to learn more.