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September 21, 2023

Startup Company Q&A: Synchronous Health

Startup Company Q&A: Synchronous Health

Lisa Henderson, Chief Operating Officer

Q: What is Synchronous Health?

A: We leverage technology to scale human services in behavioral health. We do this by providing interventions right in the moment the patients, or participants, need them based on their individual data and the interventions they respond to.

Q: Who are your customers?
A: Our customers are those who are at risk for the total cost of care, such as employers, insurance companies, provider systems and universities. These customers see a corresponding increase in cost to manage behaviors and aren’t seeing results with what they currently have.

Q: What have you learned from Startup Day Nashville and working with HHS?
A: This is the third or fourth time we’ve interacted with HHS; but today has been useful in cultivating relationships and getting to know the players, what they need and what they are looking for. There was great practical advice during the panel. For example, be humble, take feedback and don’t get into a “helicopter mode” of your startup like a “helicopter mode” of parenting.

Q: What benefits have you seen from Nashville’s innovative health care community?
A: I love the dynamic of Nashville’s health care community. We are never satisfied with the status quo. While we understand that we have big players here in the health care capital, we also know we can always be better. There is an energy this health care community brings.

Q: What does the future look like for Synchronous Health?
A: We are really excited with where things are right now. There have been such big market changes over the past two years since we’ve originated. We’ve heard that we need to focus on a specific niche of behavioral health; but we’ve been committed to a wide range of behavioral health, and we’ve been successful in that because of the market shift. It’s been fun to watch, and we’re building a model to deliver today while also building a model that works in tomorrow’s markets.

Q: What has been your favorite part of today?
A: The pitch was my favorite. It’s so cool to see where we are today compared to where we started two years ago. We’ve come so far in such a short period of time.

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